Frequently Asked Questions

  • High speeds of up to 200Mbps for all your surfing needs. With the increasing availability of high bandwidth applications such as HD video streaming, C2C Fibre Home Broadband will be able to provide you with just the speed to meet your needs..
  • In order to sign up for Home Broadband, your premises would need to be either: Home Reached or Home Pass and Ready for service according to information provided by our technical team. To check for service availability, you can call us on 7010805032 for latest coverage details
  • If your premise is certified ready for service by our technical team, C2C will be able to help you to arrange for the fibre termination or RF point to be installed by Click2Connect contractors when you sign-up for any of the High Speed Fibre Broadband plans or RF Plans..
  • It depends on what plan you chose from. Though all our plans are prepaid and unlimited, they do come with FUP, and post FUP all the plans are unlimited.

    You can select what suits you the best or take an expert advice by reaching us on 7010805032..

  • Yes, as to keep your account alive, the minimum recharge has to be done as per the tariff applicable for you..
  • Yes, as long as you have taken our commercial plans and have provided the same Installation address as your permanent address, we do provide you Input credit option. GST Inputs are for B2B customers.
  • You have to submit, an ID Proof, and an Address proof, along with 2 Passport sized photographs. If you're a B2B user, you'll require to submit AOA, MOA, GST Certificate, COI on the same Installation Address.
  • You have to submit, an ID Proof, and an Address proof, along with 2 Passport sized photographs. While we give the freedom of choice to all our clients, the restricted downgrade of plan is for three months. But you can always upgrade your plan at any given point of time from a lower value to a higher value..
  • Yes, CPE is the property of the Click2Connect which is installed to customer end to provide the services..

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