1. Our Commitment to Your Privacy
Krishii Fiber ("we," "us," or "our") is dedicated to protecting the privacy and security of our customers' information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our fiber internet, OTT, IPTV, and related telecommunication services (collectively, our "Services"). By using our Services, you agree to the terms of this policy.
2. Information We Collect
To provide and improve our Services, we may collect the following types of information:
- Personal Identification Information: Your name, physical address, email address, and phone number.
- Account Information: Your service plan details, account credentials, and communication preferences.
- Technical Information: Your IP address, device type, MAC address, and other network-related data required for service provision and troubleshooting.
- Usage Data: General data about how you interact with our website and services, such as pages visited. This does not include the content of your communications.
3. How We Use Your Information
Your information is used for the following specific purposes:
- To create and manage your account, and to process payments for our Services.
- To provide, maintain, and improve our network and customer support.
- To communicate with you about service updates, maintenance schedules, and promotional offers relevant to you.
- To comply with applicable legal and regulatory requirements.
4. Data Security and Confidentiality
We implement robust, industry-standard security measures to protect your personal information from unauthorized access, alteration, or disclosure. All sensitive data is handled with strict confidentiality. However, no method of transmission over the internet is 100% secure, and we encourage users to practice safe browsing habits.
5. Third-Party Disclosure
We do not sell, rent, or trade your personal information to third parties. We may only share your information with trusted partners (such as payment gateways or technical vendors) who assist us in operating our Services, and only under strict confidentiality agreements. We may also disclose information if required by law or to protect our legal rights.
6. Your Rights and Choices
As our customer, you have the right to:
- Request access to the personal information we hold about you.
- Request corrections to any inaccurate or incomplete data.
- Opt-out of receiving promotional marketing communications at any time.
7. Policy Updates
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the new effective date. We encourage you to review this policy periodically.