Frequently Asked Questions
Have questions? We have answers. Find quick solutions to the most common queries about our services.
Plans & Installation
How long does a new internet installation take?
In most of our core service areas like Tambaram, Chromepet, and Selaiyur, we can complete new fiber broadband installations within 24 hours of your request. For other areas, it typically takes between 24 to 48 hours.
Are your internet plans truly unlimited?
Yes, all our plans are designed for unlimited usage. We adhere to a very generous Fair Usage Policy (FUP) of 3300 GB per month, which is far more than any typical household would ever consume, ensuring a truly unlimited experience for our users.
Do you provide internet for large apartment complexes and gated communities?
Yes, this is one of our specialties. We are experts at providing high-speed fiber internet and IPTV services to entire apartment buildings and gated communities. We work with resident associations to ensure a smooth and efficient setup for everyone.
Entertainment (OTT & IPTV)
What OTT platforms are included in your combo plans?
Our OTT bundles are designed for comprehensive entertainment and can include over 20 apps depending on the plan, such as Netflix, Amazon Prime Video, Disney+ Hotstar, ZEE5, SonyLIV, SunNXT, and Aha.
Do I need a separate set-top box for your IPTV service?
No, a separate box is not always needed. Our IPTV service works seamlessly on most Android Smart TVs and devices like the Amazon Fire TV Stick. For non-Android TVs, we can provide a compatible IPTV box.
Billing & Account
How can I pay my monthly bill?
You can easily pay your bill online through our customer portal using UPI (GPay, PhonePe), debit/credit cards, or net banking. We also send a convenient payment link via WhatsApp every month.
How do I upgrade or change my current plan?
Upgrading your plan is simple and instant. Just contact our support team on WhatsApp or by phone, and we can process the change for you immediately.
Support & Troubleshooting
What is the best way to get support if I have an issue?
The fastest way to get help is to send a message to our official WhatsApp support number. You will be connected with a real, local team member who can assist you, not a bot.
Can't Find Your Answer?
Our local support team is ready to help with any other questions you may have. Just send us a message!