How do I check broadband availability in my street?
Coverage & Installation
Send your street name, apartment name, nearby landmark or Google Maps pin on WhatsApp. Krishii Fiber will check the local fiber route, port availability, building access and technical feasibility before confirming service.
How long does a new broadband installation take?
Coverage & Installation
Installation time depends on exact feasibility, fiber route, available port, building permission and field scheduling. The team will confirm the expected timeline after checking your address.
Do you provide broadband for apartments and gated communities?
Coverage & Installation
Yes, subject to building access, local fiber route and technical feasibility. Share the apartment name, address and Google Maps pin for confirmation.
Which broadband plan is suitable for a family?
Plans & New Connections
The correct plan depends on the activities happening at the same time. Many homes compare 100 Mbps and higher tiers for Smart TV streaming, work calls, online classes, gaming and downloads.
Are Krishii Fiber plans unlimited?
Plans & New Connections
Plan data limits differ by category. Many regular home plans include a high monthly data allowance such as 3300 GB, while some entry plans may have different limits. Check the exact plan card before subscribing.
Does the 20 Mbps internet plan require a longer renewal?
Plans & New Connections
Yes. The 20 Mbps internet-only plan requires a minimum six-month renewal. Other regular internet-only plans are available with monthly renewal unless stated otherwise.
How do I change or upgrade my broadband plan?
Plans & New Connections
Open the relevant plan page, note the plan name and contact support with your registered mobile number. Plan changes are subject to eligibility, billing cycle and current activation conditions.
Why is WiFi slower in another room?
WiFi & Speed
WiFi performance can reduce because of distance, walls, floors, interference, router placement, device capability and whether the device is connected to 2.4GHz or 5GHz.
What is the difference between 2.4GHz and 5GHz WiFi?
WiFi & Speed
2.4GHz usually provides longer range but lower speed. 5GHz usually provides higher speed but shorter range. Use 5GHz near the router and 2.4GHz where additional range is needed.
How should I test broadband speed correctly?
WiFi & Speed
Restart the router, wait three to five minutes, stand near it, connect to 5GHz WiFi or preferably use a LAN cable, pause downloads and VPNs, then run a speed test.
Will a mesh router or extender improve coverage?
WiFi & Speed
It may help when speed is good near the main router but weak in another room or floor. The correct solution depends on the property layout and placement.
Which OTT apps are included with broadband plans?
OTT, Netflix & IPTV
OTT inclusions depend on the selected Watcho, Playbox, Netflix or Fiber ONE plan. Open the relevant plan page to see the current app logos and package details.
Are Netflix plans separate from regular OTT plans?
OTT, Netflix & IPTV
Yes. Krishii Fiber has dedicated Netflix broadband plans, while other monthly OTT bundles may use Watcho or Playbox. Fiber ONE is a separate quarterly all-in-one category.
Does Netflix require manual activation after renewal?
OTT, Netflix & IPTV
Eligible Netflix bundled plans currently require manual activation or updating after renewal. Existing customers should contact support after completing the renewal.
Do I need a separate set-top box for IPTV?
OTT, Netflix & IPTV
IPTV may work on compatible Android TVs, Firestick devices and supported Smart TV platforms. Some televisions may require a compatible external device.
What are the Pioneer Digital TV add-on prices?
OTT, Netflix & IPTV
The listed three-month add-ons are ₹309 for SD channels, ₹360 for Power HD and ₹510 for Premium HD, subject to current availability and activation conditions.
How can I pay my broadband bill?
Billing & Account
Use the official payment link available on the Customer Support Centre. You can also access your account through the customer portal.
Where can I download my invoice?
Billing & Account
Login to the Krishii Fiber customer portal and open the billing or invoice section. Contact support if portal access or invoice download fails.
What should I do if payment is completed but not updated?
Billing & Account
Send the successful payment screenshot and registered mobile number to support. Do not share your OTP, UPI PIN, card PIN or banking password.
What should I do if the LOS light is blinking red?
Support & Troubleshooting
Do not press reset or repeatedly remove the fiber cable. Send a clear photo or short video of the router or ONT lights with your registered mobile number and address.
What should I do when the internet is not working?
Support & Troubleshooting
Check the power and visible cables, switch off the router or ONT for 30 seconds, switch it on again and wait three to five minutes. Do not press reset.
What is the best way for an existing customer to get help?
Support & Troubleshooting
Use the Krishii Fiber Customer Support Centre for issue-specific help with billing, LOS, no internet, slow speed, WiFi, OTT, Netflix, IPTV, invoices and renewal.
What are the customer support hours?
Support & Troubleshooting
Support hours are Monday to Saturday from 9:00 AM to 9:00 PM and Sunday from 10:00 AM to 6:00 PM.
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