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Local ISP DOT licensed FTTH provider Tambaram & South Chennai Plans from ₹354 incl. GST 70108 05032
Existing Customer Help Center

Quick support for Krishii Fiber customers.

Simple step-by-step help for internet not working, LOS light, slow speed, WiFi coverage, OTT apps, Pioneer TV, Netflix, renewal, bill download, plan change and router upgrades.

WhatsApp Support View Topics Renew / Pay Bill
Internet troubleshooting

Internet not working?

Before raising a complaint, please follow these steps. Many issues get fixed after a proper reboot and cable check.

Step-by-step check

  1. Check whether the router power light is ON.
  2. Check whether the fiber cable is properly connected.
  3. Switch OFF the router / ONT.
  4. Wait for 30 seconds.
  5. Switch ON the router again.
  6. Wait 3 to 5 minutes for the internet to reconnect.
  7. Try opening a website or app again.
Do not press the reset button unless our support team asks you to do it.

When to contact us?

Contact support if internet does not come back after rebooting or if LOS light is blinking red.

  • Send router/ONT photo.
  • Mention your registered mobile number.
  • Mention whether LOS is blinking or not.
Report No Internet
LOS light help

LOS light blinking or not blinking?

LOS light status helps us identify whether the issue is from fiber signal, router, power or local WiFi.

LOS is not blinking

If internet is not working but LOS is not blinking, try this:

  1. Switch OFF the router / ONT.
  2. Carefully unplug the fiber cable.
  3. Replug the fiber cable properly.
  4. Switch ON the router again.
  5. Wait 3 to 5 minutes.
  6. Check internet again.
Important: Fiber cable is delicate. Do not bend, twist or pull it hard.

LOS is blinking red

If LOS is blinking red, it usually means a fiber signal issue.

  1. Do not repeatedly remove the fiber cable.
  2. Do not press reset.
  3. Take a clear photo or short video of router lights.
  4. Send it to us on WhatsApp.
Send LOS Photo / Video
Speed troubleshooting

Slow speed? Test it correctly first.

WiFi speed can change depending on distance, wall thickness, router band and device quality. LAN test is the best way to check actual internet speed.

Correct speed test method

  1. Reboot the router.
  2. Wait 3 to 5 minutes.
  3. Stand near the router.
  4. Connect to 5GHz WiFi, not 2.4GHz.
  5. Close downloads, VPN and background apps.
  6. Open speedtest.net.
  7. Take a screenshot and share it with us.
For best accuracy, test using LAN cable from router to laptop/PC.

2.4GHz vs 5GHz

  • 2.4GHz: Better range, but lower speed.
  • 5GHz: Better speed, but shorter range.
  • For high-speed plans, 5GHz or LAN is recommended.
  • If you test far away from router, speed may look low.
Report Slow Speed
WiFi coverage

WiFi signal weak in some rooms?

No router from any ISP can guarantee 100% coverage in every house. Walls, doors, distance, floors and router placement affect signal.

Best router placement

  1. Keep router in a central location.
  2. Keep it in open space, not inside a cupboard.
  3. Avoid placing it behind TV, fridge or metal objects.
  4. Keep router slightly elevated.
  5. Use 5GHz near router and 2.4GHz for longer distance.

When do you need extender or mesh?

You may need an extender or mesh router if:

  • Bedroom signal is weak.
  • Speed is good near router but poor in another room.
  • You have multiple floors.
  • Router is at one corner of the house.
Ask for WiFi Help
Pioneer Digital TV

How to activate Pioneer TV?

Pioneer Digital TV can be installed on supported Smart TVs, Android TV devices and Firestick.

Pioneer TV charges

₹320 SD channels — 3 months validity
₹450 HD channels — 3 months validity
I am okay with charges

Installation steps

  1. Open your TV app store.
  2. Search for Pioneer Digital TV.
  3. Install the app.
  4. Supported on LG, Samsung, Android TV and Firestick.
  5. Inform Krishii Fiber after installation.
  6. We will create your profile.
  7. Login and start viewing.
OTT Apps

How to use Playbox TV?

Use Playbox TV to login, view your eligible OTT apps and claim them.

Playbox login steps

  1. Install Playbox TV app on your mobile.
  2. Login using your mobile number.
  3. Enter the OTP received on your mobile.
  4. Click on My Plan.
  5. You will see the list of eligible OTT apps.
  6. Click on Claim Now.
Need Playbox Help?

If OTP or Claim Now is not working

  • Check if you are using the registered mobile number.
  • Wait for OTP and try again after a few minutes.
  • Update the Playbox TV app.
  • Share screenshot with our team if issue continues.
Send OTT Screenshot
Netflix bundled plan

Netflix activation terms

Netflix packs are currently handled manually. Please read the details before choosing or renewing a Netflix bundled plan.

Manual activation process

Netflix plans are handled through a manual process. Once your recharge is completed, the Netflix plan will be activated or updated by our team after applying the applicable coupon codes.

Please inform us again after every renewal so we can proceed with the Netflix update. Currently, Netflix packs are not automated.

All non-Netflix packages are processed automatically without manual intervention.

Request Netflix Update

Netflix terms and conditions

  • A prepaid Airtel mobile number is required to activate Netflix.
  • The subscription will be activated on your registered Airtel number.
  • Supports one device at a time.
  • Internet + Netflix bundle validity is 28 days.
  • This is a limited-time promotional offer.
  • If discontinued, you may shift to regular OTT plans.
Plan change

Want to change your plan?

Use these quick links to compare plans before requesting a change.

Compare plan pages

Compare all plans → Internet only plans → Broadband with OTT plans → Netflix plans →

After choosing a plan

  1. Open the plan page.
  2. Compare speed, price and OTT benefits.
  3. Message us with the selected plan name.
  4. Our team will guide you on renewal or plan change.
Request Plan Change
Renewal

How to renew your connection?

Use the payment link below for quick renewal.

Quick renewal link

Click the button below to renew your connection through the payment page.

Renew Now

Payment done but not updated?

  1. Do not make repeated payments immediately.
  2. Take screenshot of the payment confirmation.
  3. Share the screenshot on WhatsApp.
  4. Our team will verify and update you.
Share Payment Screenshot
Invoice

How to download the bill?

Existing customers can download bills from the customer portal.

Bill download steps

  1. Visit portal.krishiinet.com.
  2. Login with your username and password.
  3. Go to billing / invoice section.
  4. Download your bill.
Open Customer Portal

Forgot login details?

If you are unable to login, message us with your registered mobile number and connection details.

Get Billing Help
Router upgrade

Dual Band Router Upgrade

Upgrade your router for better 5GHz WiFi speed and improved home usage.

Direct Fiber to Home Router

₹2100 Dual Band Router — 2 years warranty

Request Router Upgrade

Who should upgrade?

  • Customers using higher speed plans.
  • Customers needing 5GHz WiFi.
  • Homes with multiple phones, TVs and laptops.
  • Customers facing poor WiFi from old router.
Range extender

Need better coverage in all rooms?

A mesh router or extender helps where the main router signal does not reach properly.

Mesh router pricing

₹1000 Single Dual Band Gigabit Mesh Router
₹1800 Two units combo

Warranty: 1 year

Ask for Mesh Router

Important note

No router covers 100% coverage irrespective of which ISP you take. We help you understand your house atmosphere and place an extender/router where signal is weak.

WiFi name and password

Want to change WiFi password?

For security, keep a strong password and avoid sharing it publicly.

Password tips

  • Use at least 8 characters.
  • Use letters and numbers.
  • Avoid simple passwords like 12345678.
  • Reconnect all devices after password change.

Need help changing it?

Message us with your registered mobile number. Our team will guide you.

Change WiFi Password
Connection shifting

Moving to a new address?

We need to check feasibility at the new location before shifting the connection.

What to send?

  1. Registered mobile number.
  2. Current connection location.
  3. New address.
  4. Google Maps location pin.
  5. Preferred shifting date.

Check feasibility

Our team will check whether Krishii Fiber service is available at your new address.

Request Shifting
Quick summary

Most common customer questions

What should I do if LOS light is blinking?
Take a clear photo or video of your router lights and send it to Krishii Fiber support on WhatsApp. Do not reset the router.
How should I test slow speed correctly?
Reboot the router, stand near the router, connect to 5GHz WiFi, or preferably use LAN cable. Then test using speedtest.net and share screenshot.
Why is WiFi speed lower in another room?
WiFi speed reduces due to walls, distance, router position, device quality and whether you are connected to 2.4GHz or 5GHz.
How do I activate Pioneer Digital TV?
Install Pioneer Digital TV app from LG, Samsung, Android TV app store or Firestick. Inform us after installation and we will create your profile.
How do I renew my connection?
Use the Renew Now link on this page. If payment is done but not updated, share the payment screenshot on WhatsApp.
Still need help?

Message Krishii Fiber support.

For faster help, send your registered mobile number, router photo if required, and a short description of the issue.

WhatsApp Support Back to Topics