Every internet user has faced them: the endless buffering circle, the video call that freezes at the worst moment, or the dreaded blinking red light on the router. While internet issues are common, the quality of an ISP is defined by how quickly and effectively they solve them. Let's dive into the top 5 problems and explain the real solutions.
1. The Problem: "My Internet is Slow!"
Common Causes: You might be too far from your router, connected to the wrong WiFi band (2.4 GHz instead of 5 GHz), or your current ISP might be throttling speeds during peak hours due to network congestion.
The Krishii Fiber Solution: We tackle this from the source. We provide high-quality dual-band routers as standard for our high-speed plans and ensure our network has ample capacity to avoid peak-hour slowdowns. Our technicians also advise on optimal router placement during installation for the best possible coverage.
2. The Problem: The Blinking Red "LOS" Light
Common Causes: This "Loss of Signal" light means there's a physical break in the connection. It's almost always due to a fiber cable cut somewhere between your home and our main line, often caused by civic work or accidents.
The Krishii Fiber Solution: This is where our local presence is critical. When you report an LOS light on WhatsApp, we don't create a ticket—we dispatch a local field technician. Our team knows the local infrastructure intimately and can pinpoint and repair fiber cuts, often within a few hours, not days.
3. The Problem: Constant Buffering on YouTube & Netflix
Common Causes: Your ISP may not have a direct, high-quality connection to the servers of major streaming platforms. This creates a bottleneck, causing buffering even if your speed test looks good.
The Krishii Fiber Solution: We are a **Google Silver Peering Partner**. This means we have a direct, high-speed link to Google's network (which includes YouTube) and similar arrangements with services like Netflix. This direct path significantly reduces buffering and gives you a much smoother streaming experience.
4. The Problem: Weak WiFi in Other Rooms (Dead Zones)
Common Causes: A single router, no matter how powerful, struggles to cover a large or multi-floor home, especially with concrete walls blocking the signal.
The Krishii Fiber Solution: While our dual-band routers are excellent, we are experts in solving dead zones. For larger homes, we provide and install **Mesh WiFi systems**. These use multiple nodes to blanket your entire home in a strong, seamless signal, ensuring you get the speed you pay for in every single room.
5. The Problem: Unresponsive Customer Support
Common Causes: Large national ISPs rely on centralized call centers and automated IVR systems, leading to long wait times and support staff who have no knowledge of your local area.
The Krishii Fiber Solution: We believe in human support. Our customer service is handled via WhatsApp and direct calls with a local, Tamil-speaking team. You talk to a real person who is accountable and empowered to solve your problem quickly.